Critical Incident Response for Veterinary Teams

When something devastating happens in your practice, the clinical decisions don't stop. But your team is not okay. And neither, probably, are you.

Whether it's the sudden loss of a colleague, a traumatic case, a client crisis, or an event that shook your entire staff — the emotional aftermath doesn't wait for a convenient moment. And as the practice owner or manager, you're often expected to hold everyone else together while carrying the weight yourself.

You don't have to navigate this alone.

📞 470-816-1998 📩 kelly@kellybaezphd.com

Virtual sessions can typically be scheduled within 24 hours of your initial contact.

  • What I offer

    I provide structured, evidence-based critical incident response for veterinary teams — delivered virtually, with rapid response during business hours.

    My approach uses ASSYST (Acute Stress Syndrome Stabilization), an AIP-informed protocol specifically designed for acute occupational stress. It works directly with nervous system activation, requires no forced sharing of personal details, and is safe to deliver in a group setting — even when staff are in very different emotional places.

    A typical engagement includes:

    A private call with you before the group session — so you're supported and we're aligned before I meet your team

    A structured group stabilization session with your full staff

    A follow-up group session to assess and reinforce stability

    A closing call with you to debrief and identify any team members who may need additional support

    This is not open-ended counseling. It’s not counseling at all. It is immediate, focused, and designed to help your team move through a critical moment with their capacity intact.

  • Who this is for

    Veterinary practice owners and managers who need structured support for their team following a critical incident — and who want a knowledgeable partner in the room, not another thing to figure out on their own.

    Also available to corporate veterinary groups and multi-location practices seeking a designated virtual critical incident resource.

    Available virtually to veterinary practices nationwide.

  • Pricing

    Independent practices: $1,200 — $1,500

    Corporate and multi-location practices: $2,500 — $3,500

    Pricing is determined during our initial call based on practice size and scope of need. There is no obligation to proceed after that conversation.

When you're ready to talk

You don't need to have everything figured out before you call. That's what the first conversation is for.

📞 470-816-1998 📩 kelly@kellybaezphd.com

I respond within a few hours during business hours.

In most cases, we can have your team in a structured session within 24 hours.

If you're reaching out, something hard has happened. I take that seriously.